Frequently Asked Questions

I just placed my order. How soon will it ship?

Yay! We just know you’re going to love your purchase! 

All in-stock orders are shipped out in 2-5 business days.

If an item is back-ordered it will typically ship outwithin 2 weeks.

My full-grain leather bag has marks. Is this normal?

Yep, that’s totally normal. Full-grain leather is the highest quality leather available. Its unaltered grain, which gives it its strength and longevity, also means it may contain uncorrected marks. 

We love the natural markings in full-grain leather and try to showcase these beautiful markings when we can. They are what make each bag completely unique. We also try to work around markings that aren’t complementary to the design.

The mark(s) on your bag tell the story of the hide it was made from. As your leather bag accompanies you on your own journey it will absorb pieces of your story as well. 

We hope you can enjoy the unique markings on your bag, BUT if you really don’t love your markings, contact us and we can try to work something out for you!

What if my leather bag or accessory gets wet?

When leather gets wet, it actually ends up losing moisture. That’s why conditioning your leather is so important if you want to keep it looking its best! Properly conditioned leather has a finish on it which repels water. It won’t absorb too much water unless you actually soak it.

If your leather gets wet regularly and you never condition it again, the leather will weaken over time and start to dry rot. Conditioning your leather every 4-6 months prevents this and lets your leather’s natural beauty shine. 

What about dark spots on my leather from water or rain?

If you see dark spots in your leather from rain or a water spill, know that they will eventually disappear back into the leather. As long as you’re cleaning and conditioning your leather regularly, you have nothing to worry about!

What if something other than water spills on (or in) my bag?

If you actually spill something on your bag, like, say your morning latte, don’t fret! Just use a soft, damp cloth to clean the spot well. If you have a leather specific cleaner on hand, great! If not, luke-warm water will do until you can get home and give it a good cleaning and conditioning with the proper products. 

For more details on how to keep your leather looking its best, check out Urban Southern’s Simple Guide to Loving Your Leather!

I need to return a recent purchase. What is your return policy?

We want you to be thrilled with your purchase, so if you have any issues please give us a chance to make it right by sending us a message. We do offer refunds or exchanges within 30 days on any item, provided the item is in NEW, unused condition and you have the original receipt. (Custom items are not eligible to be returned or exchanged.) After 30 days all sales are final.

Defective product upon arrival? If you received a damaged product out of the box, we will gladly exchange it for you at our expense. Just let us know!

Changed your mind? We get it, these things happen. If you’ve changed your mind, simply reach out to us to begin the return process. Please know you will be expected to return the item at your own expense. Once we’ve received the new, unused product, we will process your adjusted refund amount (see details below) back to the original form of payment within 1-3 business days.

ADJUSTED REFUND AMOUNT: We love going above and beyond for our customers, which is why we provide free shipping on all USA purchases. However, that “free shipping” costs our company anywhere between $5 - $35 per order, depending on the package size and destination. Therefore, the original shipping cost for your order will be deducted from your refund amount.

How hard is it to take care of my leather bag so that it lasts?

We're glad you asked! Proper care of your leather is so important to keeping it strong and beautiful, just like you.

Using the right products, it only takes a few minutes to clean and condition your leather, which we recommend doing every 4-6 months. (If only everything in life could be that easy, right?)

See our "Love Your Leather" Care Guide here!

Return  Conditions

Within 30 Days

With Original Receipt

In New Condition