Frequently Asked Questions

I just placed my order. How soon will my bag ship?
I need to return a recent purchase. What is your return policy?
My full-grain leather bag has marks. Is that normal?
What if my leather bag or accessory gets wet?
Q: I just placed my order. How soon will my bag ship?

Yay! We just know you’re going to love your new bag! 

All in-stock orders are shipped in 2-5 business days. If an item is back-ordered it will typically ship within 2 weeks.

Q: I need to return a recent purchase. What is your return policy?

Oh no! We want you to be thrilled with your purchase, so if you have any issues please give us a chance to make it right by sending us a message. If you received a product in error, we will gladly exchange it for you at our expense. 

If you need to return your purchase for another reason (we know sometimes these things happen), we do offer full refunds,  exchanges, or store credit within 30 days on any item, provided the item is in NEW condition and you have the original receipt. After 30 days all sales are final.

Return  Conditions

Within 30 days

With original receipt

In New condition

Q: My full-grain leather bag has marks. Is that normal?

Yep, that’s totally normal. Full-grain leather is the highest quality leather available. Its unaltered grain, which gives it its strength and longevity, also means it may contain uncorrected marks. 

We really love the natural markings in full-grain leather, but we try to work around any markings that aren’t complementary to the design. We try to showcase beautiful markings when we can.

The mark(s) on your bag tell the story of the hide it was made from. As your leather bag accompanies you on your own journey it will absorb pieces of your story as well. 

We hope you can enjoy the unique markings on your bag BUT, if you really don’t love your markings, contact us and we can try to work something out for you!

Q: What if my leather bag or accessory gets wet?

When leather gets wet, it actually ends up losing moisture. That’s why conditioning your leather is so important if you want to keep it looking its best! Properly conditioned leather has a finish on it which repels water. It won’t absorb too much water unless you actually soak it.

If your leather would get wet regularly and you would never condition it again, the leather would weaken over time and actually start to dry rot. Conditioning your leather every 4-6 months prevents this and lets your leather’s natural beauty shine. 

What about dark spots on my leather from water or rain?

If you see dark spots in your leather from rain or a water spill, know that they will eventually disappear back into the leather so to speak. As long as you’re cleaning and conditioning your leather regularly, they are nothing to worry about!

What if something other than water spills on (or in) my bag?

If you actually spill something on your bag, like, say your morning latte, don’t fret! Just use a soft, damp cloth to clean the spot well. If you have a leather specific cleaner on hand, great! If not, luke-warm water will do until you can get home and give it a good cleaning and conditioning with the proper products. 

For more details on how to keep your leather looking its best, check out Urban Southern’s Simple Guide to Loving Your Leather!